Where we deliver
We currently deliver to addresses within India only. Delivery to some PIN codes depends on our courier partners’ coverage. If we cannot deliver to your PIN code, we will let you know and cancel the order with a full refund of any amount paid.
Order processing
Orders are processed after payment is confirmed (or, for cash on delivery, after the order is placed). You will receive order confirmation and shipping updates on WhatsApp at the mobile number given at checkout.
Delivery options and charges
The delivery options, charges and estimated delivery times currently offered are:
| Delivery option | Charge | Estimated delivery after dispatch |
|---|---|---|
| Standard delivery | Free | 3–7 business days |
| Store pickup | Free (collect from store) | Shown at checkout |
The exact charge for your order is shown at checkout before you pay. Estimated delivery times are counted in business days from dispatch and are estimates, not guarantees.
Courier partners and tracking
We ship through [courier partners to be confirmed]. When your order is dispatched, the courier name and tracking number appear on your order page, with a tracking link where the courier provides one.
Delivery attempts and failed deliveries
The courier will attempt delivery according to its own process and may contact you on the mobile number provided. If delivery fails because the address is incorrect or incomplete or nobody is available, the parcel may be returned to us. We will contact you to arrange re-delivery; re-shipping may be charged where the failure was not caused by us. If the order is not re-delivered, we will refund the amount paid for the products.
Incorrect delivery addresses
Please check your address and mobile number carefully. If you notice a mistake, contact us immediately; we can change the address only before the order is dispatched.
Damaged parcels
If the outer package looks damaged or tampered with, please photograph it before opening and record a continuous unboxing video. Report any damage to vastravaibhavam2026@gmail.com, ideally within 48 hours of delivery, as described in our Return & Refund Policy.
Lost shipments and delays
If tracking shows no movement for an unusually long time or your parcel is lost, contact us and we will investigate with the courier. If a parcel is confirmed lost, we will send a replacement or refund you in full. Delays can occasionally happen because of weather, strikes, holidays or other events beyond our control; we will keep you informed.
Customer support
Email vastravaibhavam2026@gmail.com, call +91 95508 55589 or message us on WhatsApp at +919550855589 ([support hours to be confirmed]).