Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
[grievance officer name to be confirmed], [grievance officer designation to be confirmed]
[registered business name to be confirmed]
Email: [grievance officer email to be confirmed]
Phone: [grievance officer phone to be confirmed]
Address: 1-175/4b, Sri Sidhivinayaka Nagar
Near VDO Colony
Kakinada, Kakinada District
Andhra Pradesh 533006
How to submit a grievance
Use the form on this page, or email the Grievance Officer with your name, mobile number, order number (if any) and a description of the issue. For damaged or incorrect items, please first follow the steps in our Return & Refund Policy.
Acknowledgement and reference number
When you submit the form you immediately receive a grievance reference number. Please quote it in all further communication. Every grievance is acknowledged within 48 hours of receipt.
Resolution timeline
We aim to resolve every grievance within one month of receipt and will keep you informed of the progress and the outcome.
Escalation
If you are not satisfied with the resolution, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach the appropriate Consumer Commission under the Consumer Protection Act, 2019.