Cancelling an order yourself
You can cancel from your order page (Account › My orders › View details) while the Cancel order button is shown. That button appears only when the order can still be cancelled:
- Online orders awaiting payment can be cancelled at any time before payment is completed. Unpaid online orders are also cancelled automatically if payment is not completed in time, and the items are released.
- Cash-on-delivery orders can be cancelled while the order is confirmed and has not yet moved to processing.
Prepaid orders
Once an online payment is complete, please contact us at vastravaibhavam2026@gmail.com or +91 95508 55589 as soon as possible to request cancellation. If the order has not yet been dispatched, we will cancel it and refund the full amount to your original payment method. Refunds are initiated [refund processing timeline to be confirmed]; your bank or payment provider then takes its usual time to credit the amount.
After dispatch
Once an order has been handed to the courier it can no longer be cancelled. If there is a problem with the item when it arrives, please follow our Return & Refund Policy.
Cancellation by us
We may cancel an order if an item turns out to be unavailable, the delivery address cannot be serviced, there is an obvious pricing error, or we have reasonable grounds to suspect fraud. We will inform you, and refund any amount you have paid in full.
Cancellation charges
We do not charge a cancellation fee.
Your statutory rights
This policy does not limit your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.